A6400 Privacy Policy — User Information Protection
This policy explains how a6400 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to handling your privacy with the utmost responsibility.
Effective date: 1 January 2026. This policy applies to all registered users of the a6400 platform.
Information We Collect
When you register and use the a6400 platform, we collect various types of information to ensure our services run smoothly, securely, and in line with your needs.
Account & Identity Information
During registration, we collect your full name, email address, phone number, date of birth, and identification details required for identity verification. This information is used to create and manage your account and to ensure compliance with user eligibility requirements.
Payment & Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect relevant payment information such as your bank account number or digital wallet details. Credit or debit card information is not stored directly on our servers — it is processed through third-party payment processors that comply with industry security standards.
Usage, Device & Browser Data
We automatically collect technical information when you access the platform, including IP address, browser type, operating system, device type, pages visited, and access times. This data helps us understand usage patterns and improve platform performance.
Cookies & Tracking
The a6400 platform uses cookies to maintain login sessions, save user preferences, and analyse website traffic. You can manage cookie settings through your browser, though disabling cookies may affect certain platform features.
Why We Use Your Information
Information collected by a6400 is used for legitimate and transparent purposes only. We do not use your data for anything beyond the scope outlined in this policy.
- Account management — Creating, verifying, and maintaining your user account.
- Transaction processing — Accurately and securely processing MYR deposits, withdrawals, and transaction history.
- Platform security — Detecting and preventing fraudulent activity, unauthorised access, and security threats.
- Customer support — Responding to enquiries, resolving issues, and improving service quality.
- Legal compliance — Meeting applicable compliance and regulatory requirements in Malaysia.
- Platform improvement — Analysing usage patterns to improve the overall user experience.
A6400 will not use your personal information for third-party marketing purposes without your explicit prior consent.
Data Storage, Security & Sharing
Data Retention Period
Your personal information is retained for as long as your account remains active or as long as necessary for the purposes outlined in this policy. Once an account is closed, we may retain certain records for a period required under applicable Malaysian law before they are securely deleted.
Security Measures
A6400 employs appropriate technical and organisational security measures to protect user data against unauthorised access, disclosure, alteration, or destruction. These include data encryption in transit and at rest, as well as strict internal access controls.
Sharing with Third Parties
We may share users' personal information with third parties in the following limited circumstances:
- Approved payment processors for the purpose of handling your MYR transactions.
- Technical service providers that assist in operating and maintaining the platform.
- Relevant authorities when required by law or a valid court order.
- In all cases, third parties are required to handle your data in accordance with security and confidentiality standards equivalent to our own.
Your Rights as a User
As an a6400 user, you have certain rights regarding your personal information. We respect these rights and will endeavour to fulfil any legitimate requests within a reasonable timeframe.
You have the right to request a copy of the personal information we hold in relation to your account.
You may request corrections to any inaccurate or incomplete information through your account settings.
Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal requirements.
To exercise any of the above rights, please contact our support team via the help section in your account or visit the FAQ. All requests will be processed within 30 calendar days.
Policy Changes & Contact Us
Updates to This Policy
A6400 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or their registered email address. The updated effective date will be stated at the top of this page.
Your continued use of the a6400 platform following any changes to this policy constitutes your acceptance of the updated version. We encourage you to review this page periodically.
Contact Support
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by a6400, please contact us through the following channels:
- The in-account ticket system under the Customer Support section.
- Support email: [email protected] (plain text only, not a link)
- Page FAQ for answers to common questions about privacy and your account.
This Privacy Policy forms part of the Terms and Conditions a6400 platform and should be read together with it.